Boarding

All clients must create a Gingr account to schedule boarding. Once a Gingr account is created, clients are able to easily request boarding reservations through their Gingr portal or by contacting our facility via email or phone.

We'd love to meet you and your dog before their first boarding stay, however, completing a reservation prior to a boarding stay is not required*. If we do not meet your dog, we will use their initial visit with us as their trial stay for future boarding reservations.

*Unless your dog has completed a trial day with us before their boarding stay, we will not be integrating them into our socialization program. If you are interested in us evaluating your dog's social preferences, please request that we complete their trial day during their stay ($45/trial day).

Pack the following items for your dog's time with us:

• Own food. We are capable of storing and safely handling all diet forms (dry kibble, wet food, or raw diet). Food can either come pre-portioned or in the original container. No glassware for safety reasons.

• Medications and supplements. We prefer to receive vet-prescribed medication in the original bottle. If owners bring in unlabeled medication (ex. in pill container), we will review all pertinent information at check-in.

• Bedding. If your dog is used to a bed and has not displayed destructive tendencies, we are happy to provide it to them. In the event your dog begins to chew or ingest the bedding, we will remove it from their run and will inform you of the behavioral change.

• Toys and chew bones. Similar to bedding, your dog is welcomed to have additional engaging items in their run so long as they are interacting with them appropriately.

You do not need to bring:

• Water and food bowls unless your dog eats from a specialty bowl (ex. slow-feeder).

Here is the daily schedule that our boarding clients follow during their time with us:

* Please note that even our most seasoned daycare attendees will not join daycare every day during a boarding stay. The focus of our daycare program is to provide a high-quality and beneficial social experience for all the dogs in the group. For this reason, we prioritize boarders joining the daycare program when it most benefits their own social preferences.

Easy! Contact our facility via your Gingr app, email, or phone at any point during their stay. Please note that the fastest way to reach us on the weekend is via email as our team is away from the front desk with the dogs.

You will receive boarding stay updates via email throughout the course of your dog's stay with us. The emails will provide you photos and update you on any information you need to be aware of (ex. health or behavioral changes, eating pattern disruptions).

We have an established relationship with a number of local vets in the greater Burlington area and are ready to get your dog the medical attention they need if the situation arises. We prefer to work with the veterinarian that your dog has an established relationship with but are also ready to go to the emergency vet if needed. Burlington Emergency & Veterinarian Specialists (BEVS) is open 24/7 and is less than 5 minutes from our facility.

Prior to taking your dog to receive medical attention, we will contact you. In the event we are unable to reach you, we will contact your emergency contact on file. Please ensure you have the best emergency contact information on file prior to dropping your dog off with us.

In the event we are unable to reach you or your emergency contact, we will take the best course of action to keep your dog healthy and safe while in our care.